Poor support, poor product quality
As all others have said, Truly terrible customer service. I bought the nano leaf shapes originally and waited until I had moved house before finally setting them up. They've barely been used and the controller has failed. Out of warranty due to sitting in the box for so long but dealing with customer service has been a nightmare. The latest response has been: "This product is still on the market, and we do have replacement parts available at their full retail price. We can draft an order for you and will send you an email so you can process the payment. Upon processing the payment, please send us an email so that we can dispatch the item from our alternate warehouse." At what cost? No follow up email since I doubt it would even be the correct product, as having raised the request under nanoleaf shapes, submitting a video and serial number, they still refer to them as lines which I imagine will use a different controller.