Insanity!
We recently purchased a building that already had a Hikvision system installed. I didn’t have any issue with the system until I tried to update the firmware. I called “technical support” only to be told I had to be an “installer” in order for them to send me the firmware since it was an older system. I thought that seemed a little silly but I declined and purchased another NVR since we wanted to upgrade that anyway. When I ran into an issue installing it, I called “support” only to be told they couldn’t help me with ANYTHING I needed since I wasn’t an “installer”. They told me I’d have to call a professional installer and they would walk THEM through it. Seriously? What a joke! I’ve installed multiple camera systems over the years (usually Lorex) so I’m used to a company actually supporting the product they sell. Now we are replacing our NVR with a Lorex NVR and will never look back. I’d rather support a company that cares about the consumer. This company is an absolute waste of space on the earth and I will NEVER purchase anything from them again.