Dealing with Artsy directly — not good
I’m a long time viewer of Artsy and have bought a number of works directly from galleries listed there— never a problem. The one time I have had to deal with Artsy directly tho has been a terrible experience. I bid on a work and won. The CC on file tho no longer was valid, which I didn’t realize, and I got an email two days later saying the payment didn’t go thru and could I update. I did and I emailed them that I had. No response, no new charge. I emailed again and again and again. Nothing. I can’t reach anybody by other means — they seem to have no customer service number and… I’m waiting. I would hate to lose the art but even more so, their lack of response makes me wonder whether I would ever even consider selling through them. There’s no excuse for their lack of professionalism, not in this industry.