It’s all good if the package is being…
It’s all good if the package is being delivered from the US. If this Chinese company ships from China, they use a crappy company like GOFU for the final delivery and they lost my package. Upon chatting with GOFU, they told me the package is considered lost. They also updated the status to Robbed which likely means it got stolen. Otehome’s customer service is horrible. They are not willing to issue a refund as they had promised a few days saying and keep saying we need to wait even though the carrier has completed their investigation. Meanwhile, GOFU has admitted it is lost and also that the sender should now file a lost item within 30 days which they have likely done already but still unwilling to return my money. I will be doing a charge back with my Paypal but be very careful with this horrible company. I have snapshots of some very shady answers by their customer service instead of honoring a refund for an order that was placed on July 21st. Per Gofu, it had been out for delivery since July 31st and they told me it was considered lost. Meanwhile OTEHOMe keeps lying and saying they are still investigating even though GOFU updated the tracking yesterday as "Robbed" which likely means stolen.