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SHAWN

美国

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Turn5

Customer service is trash

Placed an order for a rims wheels tpms lug nuts and install through their shop. They sent an email the next day saying my rims were out of stock for 3 months.... I called immediately to just cancel the whole order makes no sense to get tires and everything and and install package when you can't send me the rims and its not like I did it online I called and spoke with a representative from American trucks ie Turn 5 and he put the whole order together. Even after i called to cancel less then 12 hours later due to them not having a product they sold me they still proceeded to ship the rest of the order forcing me to deal with a return as well. Problem now is it took them a week to get fedex to come pick back up the tires the tpms sensors and lugnuts all brand brand new never touched didnt have rims. now im getting refunds in small amounts still dont have my entire refund when I call they dont know what hasn't been refunded except at this point the company held my thousands of dollars for weeks then had fedex come pickup the whole order for return and currently im still short my refund money today right now and its been more weeks. I want my money back and I want the company to do better by its customer as I wont recommend this place to anyone else as they currently have all their items and have not returned all my funds that is theft by deceptive business practices

2026-06-25