Avoid this company.
Final Update: Litfad provided a full refund. Updated Review: Shortly after I posted this review, Litfad reached out to me through this site asking for additional information about my order. After I provided the information requested, I was contacted via email by "VIP Support". In their initial email VIP Support offered me a refund and asked if this would be satisfactory. When I said it would be, they sent another email saying: "Here is a special offer: we would like to invite you to leave a good comment, then we will refund you at once. No need to return." So I am updating my review to reflect that, assuming they refund my money after seeing this, we have reached a satisfactory resolution. I added a star to reflect this as well. :) Initial Review: Avoid this company. I ordered the Scandinavian Solid Wood Bed Frame with two storage drawers at the end of September. I only received one tracking number, but apparently the bed was shipped in two packages. 9 weeks later, I have received one of the packages, and FedEx has informed me they are not even going to deliver the second box as it is severely damaged, and they will return it to the company. The box I did receive had no support/protection in the box, and the pieces were not packaged tightly in the box. The top of the box had a bulge where the pieces did not quite fit, and this seemed to weaken the box. The box was intact when it arrived, but did not feel sturdy at all. The pieces I received would have made the drawers, but there is one piece missing (from what I can tell...instructions are in Chinese and the pictures are limited in what they show). The quality control they mention on their website and in their replies to reviews on this site appears to be non-existent. The wood does not appear to have been sanded at all, there are dents in some pieces, and there are splinters and chips on the sides of the boards. The edges appear to be rough cuts with no sanding and splinters all along the edge. Also, a couple of the boards are not solid boards, but appear to be boards that have been joined together to form one piece. The pictures on the website are misleading, as they look nice whereas what I've received looks rough and unfinished. I've been emailing customer service to get a refund, but so far have basically been told "We sent you what you ordered, so you can either accept a replacement for the box being sent back, or you can pay for return shipping and we'll also deduct the original cost of shipping." They've made it quite clear that return shipping will be very expensive, and encouraged me to accept a replacement despite my concerns for the quality of what I did receive. I've sent pictures 3 times so far, including pictures of the dents, splinters, and rough cuts, but again am being told "We sent you what you ordered". I could understand having to pay shipping costs if I had just decided I didn't like what I'd ordered, but it's kind of ridiculous to be told I'll have to cover shipping costs when they send something like this. Not to mention the fact that I've only received the drawers (well, 1 3/4 of a drawer since there's a piece missing), and FedEx didn't even bother to try delivering the rest of the bed due to all the damage. While they have responded fairly quickly to my emails, it feels like multiple people are replying and they haven't read the previous emails because I keep having to repeat things, my questions aren't being answered, and I am being asked to send pictures even though I've already sent pictures. At this point, I’m being told I can either accept a 10% refund and they will reship the package that is going back to them, or I can pay to return the pieces I have and the initial shipping charges (for a box I didn’t even receive) will be taken from the refund. Their website talks about quality control prior to shipping and a refund for damaged/defective items, but their idea of damaged must mean completely unusable. I've filed a dispute with Paypal, but that will take a while to resolve and the emails at this point are them repeating the 10% refund or pay for return shipping/initial shipping. SCAM!!!!!!!!!!!