Great Experience Overall
Overall it has been a great experience working with the company and their process. My Loan Officer Billy Feigen receives a 5 star plus from me as he was always available, communicative and professional in guiding me. I understand the automation process the company works within, but the personal.connection Billy gave was what kept me positive during the challenges that my particular situation had. I hope the company encourages all their workers to stay connected to their clients, and not focus on the limitations of the automated pieces that may lack a flexible option. As of right now, at the end of the process, closing coordinator, Eric Bitanga has done a great job, another 5 star, keeping me informed as to the final portion of signing the paperwork and getting to closing. The mobile notary Heather, did a great job facilitating and expediting the return of the docs. As of today we are ending the 3 day required wait period and the loan will be finished with funding coming on Monday. The reverse mortgage product is offering me the chance to move forward after a difficult couple of years. Thanks to all who helped me in this process. God Bless You all.