Customer service extremely poor
Customer service extremely poor. Pleasant enough people but unsatisfied with resolution. I am a senior who does not spent time on internet. The insert that came in my icewave order showed specific placements for the patches. I did those recommended placements for a solid 10 days. A friend looked up placements and they were nothing like the insert. It said to place dark patch directly on pain with white patch using a clock face placement. I used this for 2 days and it seemed to work. I requested a replacement package as their directions were not proper. They simply said to go online to see proper placement. They wouldn't even remove shipping cost. I later called to cancel my X39 order that I hadn't received yet. I told this person briefly why. He didn't care about my concern simply stated my future orders are now cancelled. Maybe the product works. Maybe it doesn't but this inflexibility of their customer relations has completely turned me off of their entire operation.