Less than the Best Service
Generally, I rate AirPark a 5. But, lately, they have been a bit off. Last time I used them a few weeks ago, I had to wait more than 15 minutes for a pickup from the terminal. This week on Thursday morning, I pulled in where I am usually directed to go and only after I got out of my car, I was told to get back in and move the car because the AirPark staff were trying to pull cars out of the lot. Then the van driver did not put my small suitcase in the back but caused me to lift it up into the van. It wasn't until I asked for his assistance did the driver lift it up the last step. And, at the airport, I had to carry my bag down the van steps myself - I am 76 yrs old. I did not tip him as he did nothing other than sit behind the wheel. When I returned on Friday from my business trip and called as I normally do I was told to go to the pickup site because there was a van already there. There was not. I called and let them know that the van was not there but fortunately, another came pretty quickly. I hope these incidents are merely glitches and this does not become routine.