Poor communication and no shipping update for my order
I placed an order (#GMK5468) on 11 September 2025 through the official GMKtec website (de.gmktec.com). I purchased a GMKtec NucBox K6 (Ryzen 7 7840HS, 32GB RAM, 1TB SSD) for €429.99, paid securely via PayPal. The order shows as “Confirmed” since the day I paid, but I have not received any tracking number, shipping confirmation, or proper response from customer service. I emailed but I only got redirected without a clear solution. The Service team never replied to my messages. This lack of communication is very disappointing. I expected faster support and at least a status update after more than a week. I am considering opening a PayPal dispute if I don’t get a response soon. I hope GMKtec can improve customer service and transparency for EU customers, because right now the experience is not trustworthy. I finally received the order after 26 days, and I didn’t notice any other issues with the product or the packaging.