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Bernie John

澳大利亚

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Giantex

GiantexAU: not worth it.

Item was faulty (couldn't assemble due to missing guideholes for screws) and its nothing but back and forth - just feels like deliberate delaying tactics rather than genuinely wanting to fix the problem. the item is faulty - replace /refund is a fair outcome but no. Backwards and forwards asking the same repeated questions and wanting more pics. I cant take a pic of something that's not there! Final resolution took weeks and a blunt insistence on consumer rights and seller obligations under Australian Law. If you're stuck in this predicament with GiantexAU. Remind them of their obligations.

2026-09-25