I did NOT give a positive review!!
I did NOT give a positive review!! Today I talked to manager Chris. In my previous call with Kimberly,and email on 1/4/2021 I requested a refund of the service fees ($3935.67) I paid for 4 creditors that were not serviced and that I now still owe (1 of which has a Writ of Garnishment against me now) and I will now have to service these unpaid accounts myself. Chris offered me a $1000 refund which I DO NOT accept. He says these accounts were serviced because Rockwell contacted them. In addition to the 17% service fees ($3935.67 )I also paid $995 in retainer fees and $89 per month ($2403). I should not have to also pay the 17% service fee on the accounts that I now have to service myself. I have been trying to communicate thru calls and emails with RW since 2/2020 requesting to talk to someone about the lawsuit that was against me from Wells Fargo. No one ever contacts me. I call them and each representative has told me someone will be in contact with me in a week or 2, but no one ever does. Chris says this is accurate, that no one contacts you, you have to call them asking about your account ( but they have no information to give you). I have no proof that RW has done anything at all with these unsettled accounts. Several times I was told that if I paid more money they could settle easier. I had reviewed RW Legal Group on the BBB before starting this program and saw many clients that have dealt with these same issues. I trusted that Rockwell Legal Group was legit but I now know that they just talk a good talk and that's it, wonderfully nice customer service reps that buy time for RW to collect your monthly payments. I will be adding my complaint and warning to the BBB. Cheryl Havrilesko ExClient