No communication
On 2 occasions in recent weeks, I've placed online orders, payment in full taken from my account and ordering confirmation emails received. Then nothing. Webchats initiated by me several days later then say 'sorry, none of your items are in stock, and your order will be cancelled'... Emailing a formal complaint for my first order did, eventually, get a result as they 'moved my item from store stock to the warehouse for shipping'. So they did have the item available despite the webchat bot's reply. Now it's happened again and I'm still waiting for a response from Customer Services.