Slow delivery and somewhat good response time
This is my revised review. The delivery of my scooter was delayed, according to the seller, due to borders' closure, Brexit, Covid-19, etc. I do understand that delays could be caused by the reasons mentioned above, however, all this should be mentioned as a clause on the seller's website. At the time of the purchase, the seller's website promised to deliver within 2-7 days and I decided to proceed with the purchase as it was a Christmas gift, and the item was expected to arrive just before Christmas. Unfortunately, the scooter did not arrive on time. The seller was good in responding to my emails and keeping me updating on the issues with the delivery. However, after waiting for 12 days and realising that the scooter was still stuck in the DPD depot abroad, I asked for the refund. I then waited for 2 days for the response before posting my review on Trustpilot. I received an email from the seller on the same day asking to delete my review so then they would "refund" me "immediately." I responded that extortion is a criminal offence but I promised to revise my feedback when I got my money back. I have also reported the feedback extortion to Trustpilot with the evidence attached.The seller provided me with the refund staright away. So this is my honest review here: the seller was prompt in responding to my emails, however, the customer service in general and professional email etiquette could be improved. Today is the 27th day since the scooter has been purchased (and 13 days since I've been refunded) but I still keep receiving emails saying that my order is running late. Regarding the quality of the product, I am not able to judge on this as I have not received the scooter.