CRCreality★★★★★
DREADFUL CUSTOMER SERVICE Hyper PLA
I ordered Creality Hyper PLA, tested it, dreadful quality, dreadful result, no faster than basic PLA, I requested a refund, instead they ignored this and sent a second roll. Now sat on two useless rolls of Hyper PLA. They won't supply a return address in the UK, despite buying from what looks like a UK site, and after a week of no movement on PayPal claim, left this right up until the last day to respond, to further spin this claim out longer... I will never buy another roll of anything they sell, it's rubbish quality, and be aware, when you buy this from what you think is a UK seller, they are not, their address is here
( Shenzhen Zhongchuang 3D Technology Co., Ltd.
Floor 4, Building 2, Kedar Group Center Building, No. 168 Tongsha Road, Nanshan District, Shenzhen, Guangdong, C2, 518129)
This will cost you £38 to send 1 x roll here, they have warehouses in the UK of course, one in London and one in Leicester, good luck trying to obtain those addresses.. So, they have you over a barrel, nobody in the right mind is going to pay £38 for an item costing £24
My setup is a Creality Ender 3 S1 Pro, Creality Sonic Pad... Never had any issues with eSun or Anycubic... Avoid Hyper PLA in the brand of the very make of the machine they sell, the hardware is great, but their Hyper PLA is possibly the worst filament I have ever used. The customer service lacks the understanding of UK Consumer Rights, so you are banging your head against a wall. They sent me a G-Code file to test the filament, however, I have no idea what that file is, and I 100% won't be messing my fine tuned printer up to test anything. I used the setting recommended by what was on the roll, and this should have been enough to see a fast result, instead of the gloop finish it did.
2023-12-07
CRCreality★★★★★
I ordered Creality Hyper PLA
I ordered Creality Hyper PLA, tested it, dreadful quality, dreadful result, no faster than basic PLA, I requested a refund, instead they ignored this and sent a second roll. Now sat on two useless rolls of Hyper PLA. They won't supply a return address in the UK, despite buying from what looks like a UK site, and after a week of no movement on PayPal claim, left this right up until the last day to respond, to further spin this claim out longer... I will never buy another roll of anything they sell, it's rubbish quality, and be aware, when you buy this from what you think is a UK seller, they are not, their address is here
( Shenzhen Zhongchuang 3D Technology Co., Ltd.
Floor 4, Building 2, Kedar Group Center Building, No. 168 Tongsha Road, Nanshan District, Shenzhen, Guangdong, C2, 518129)
This will cost you £38 to send 1 x roll here, they have warehouses in the UK of course, one in London and one in Leicester, good luck trying to obtain those addresses.. So, they have you over a barrel, nobody in the right mind is going to pay £38 for an item costing £24
My setup is a Creality Ender 3 S1 Pro, Creality Sonic Pad... Never had any issues with eSun or Anycubic... Avoid Hyper PLA in the brand of the very make of the machine they sell, the hardware is great, but their Hyper PLA is possibly the worst filament I have ever used. The customer service lacks the understanding of UK Consumer Rights, so you are banging your head against a wall. They sent me a G-Code file to test the filament, however, I have no idea what that file is, and I 100% won't be messing my fine tuned printer up to test anything. I used the setting recommended by what was on the roll, and this should have been enough to see a fast result, instead of the gloop finish it did.
Eventually, PayPal also decided this company is a shambles and refunded my payment. I have since binned the product as it is not worth sending back. Creality, you make wonderful hardware, but your customer service leaves a lot to be desired. You will never receive any repeat business from me.
2023-12-07
