A whole lot of nope
I placed an order on January 28th, 2020 for three tops and an ear cuff and I was really excited about it. Around February 19th, 2020 I get an email apologizing for the delay but assuring me that my order will be shipped soon and that I will get a tracking number as soon as it's sent. I get it, I have worked in retail and I know hold ups can happen and I know not to expect a super fast delivery from out of the country. Here we are nearly a month after the apology was sent and my "tracking number" for FedEx simply shows that a shipping label has been created. I reach out to Dresslily via live chat and I am told to use the same tracking number provided in the email I was sent. I explain that all I can see is a shipping label has been created and that since it has been nearly 6 weeks from my initial purchase, I no longer want the order. They then send me an alternate hyperlink that shows my package has magically just arrived in the US today and that unfortunately, I have to wait for the package to arrive and ONLY then will they initiate a return process. Apologetic but not very helpful and certainly not customer service oriented. Never wasting my time or money on this site again and would not recommend.