Bought this software and it doesn’t…
Bought this software and it doesn’t work. It was evident from day 1 that it is not fit for purpose. It corrupts the files and makes them unusable. I tried to get a refund on the day I purchased but the refund button is just a link that tells you to email support. I emailed support explaining the problem and asked for a refund. They just emailed back asking for more details of the problem, I did this and they still wouldn’t refund. They asked for a video of the problem I did this and they still haven’t refunded. Their website claims “hassle free 15 day money back guarantee” I have asked for a refund 4 times and they have not refunded. They have now stopped responding to emails completely.