AVOID Proven if you have sensitive skin
I really wanted to given Proven a chance. I was very attracted to Proven due to its formulas being “scientifically based.” Unfortunately despite specifying in the questionnaire that I have very sensitive skin, the night cream I got actually caused my skin to turn red, itchy, very dry, and scaly and caused burning and stinging, especially worse around my eyes and mouth. I was initially hesitant to buy my custom formulation because it contained plant oil based ingredients (tea tree oil and neem oil). However I decided to chance it because of their boast of being based on 4000 research articles. I trusted Proven and my trust was “proven” wrong. It also caused me to get an acne breakout on my cheeks and around my mouth. My acne has been well controlled for years so a new breakout of this magnitude was definitely caused by the night cream. I emailed customer service about it and was told to continue it for 28 days and that the acne was just my skin adjusting to the granactive retinol. They never addressed my side effects of the redness, dryness, burning, and stinging. I was seriously concerned that they advised me to continue it for 28 days— I could develop an allergic contact dermatitis. I was very disappointed they didn’t offer to reformulate the product to remove the plant oil based ingredients and instead told me to continue risking my skin to have a worse reaction. Another con was the night cream smelled horrible, like rotten eggs. I wouldn’t have minded if the product actually worked. The pump bottles for the cleanser and spf day cream are poorly designed. I could not get the pumps to work. They don’t do refunds which is a bad customer service policy. I canceled my subscription right away. I had such high hopes for Proven but unfortunately was not a good fit for my sensitive skin. So people with sensitive skin beware, even if you tell them your skin is sensitive, they’ll still put plant oil based ingredients in there that could cause a reaction. I learned my lesson.