RUN AS FAST AS YOU CAN
I wish I could give negative stars but it’s not an option. First of all when bedrock legal first contacted me they told me they were backed by the BBB. They even displayed the logo on their website. This was completely false as the BBB has started an investigation into them and demanded they removed the logo which happened at the end of 2017. I have been paying them since March 2017 and my program just ended. They told me they were going to pay off my debt and I will be debt-free after three years. About two months ago they began calling me and telling me there was no more money left in my account and I still owed Chase Bank an additional $3000 outside of my program. Chase bank sent me a settlement letter back in September 2018 that I sent to bed rock legal and they proceeded to do nothing about it. They never called Chase bank to follow up on that settlement agreement and now they want me to pay $1000 more then chase bank wanted originally. They told me this was not their fault that they did not follow up and that per the terms of my agreement they had negotiated all my debt, it just wasn’t to a number that I liked. I pointed out that they actually did not do their job because if they had, they would’ve settled my account back in September 2018 and instead of just letting it go. I told them that if they can’t do their job I should not have to pay them $7000 in fees today and owe an additional $3000. I also waited three weeks for a supervisor to call me back even though I followed up regularly. He had nothing to tell me outside of the fact that they did what they signed on for. They absolutely did not do what they signed on for as they took $7000 in fees and did not negotiate all of my debt when they were given the settlement letters. I told him I would be contacting a lawyer and it did not seem to faze them. This is something they do consistently and it’s not a practice they are going to change. They do not care because once they have your money they have you. This company is an absolute farce and should not be used by anyone. They have no intention of actually settling your debt - just getting a whole lot of money out of you and letting you hang on your own. I now have had to pull my card out of the program and I’m now going to have to negotiate with the creditor directly because again Bed Rock Legal failed to do the job they signed a contract for. This company is an absolute joke and should never be trusted by anybody. Run as fast as you can in the opposite direction. Do Not believe any of these reviews that say they did what they did as I’m pretty sure these people had to of been paid for what they’re saying. There’s absolutely no truth to any claims that Bed Rock Legal pays off your debt for you.