Very poor customer service management
Just when you thought a service couldn’t get any worse! I’ve been using tesco home delivery since they started offering the service. Particularly in the last 2 years it’s been deteriorating and no amount of feedback by completing their surveys has helped. However today it took a significant turn. They cancelled my order due for delivery today. I got notification within the delivery window to say it was cancelled due to unforeseen circumstances. Surely there is a better way to manage customer satisfaction. There was not even the offer to allow me select a new slot with the order. I have to process everything again. Very unsatisfactory! I’m considering switching to another retailer.