I wanted to give "props" :^) to this…
I wanted to give props to this company’s sterling customer service. About two minutes into its first flight, my new A15H started making a buzzing sound and became somewhat unstable; I managed to safely land it, checked it out but found no obvious problem. However, when I tried to launch it again, it fell to one side with a definite “something’s not right” noise. Turns out a defective pinion gear inside the left-front rotor arm had stripped, resulting in no drive to that rotor. Bummed, I dug out the manual and found an email address for Snaptain, and sent them a query. This was maybe 3pm. Within about five hours, I found a reply in my Inbox from a very helpful tech named Hancy, who apologized for the defect and asked me to email back a) my order number, b) a photo of the broken gear, and c) my address. Did that the next day. Three days later — THREE DAYS! — I had a new replacement drone arrive at my door. No charge. No drama. And it flies perfectly, a really fun, inexpensive craft. I can honestly say that, with this kind of customer service, I would enthusiastically encourage anyone interested in getting a drone to buy from these folks. The rapidity of their response to my issue was outstanding; it’s obvious that customer satisfaction is a very high priority for them, something that is becoming all too rare these days. I recommend Snaptain thoroughly. Oh, and by the way: the replacement drone has been flawless. Easy to fly, has a good little camera, and pretty durable (I readily admit to crashing it more than once…).