Trying to be understanding
In the past we have had good response from your company. However, yesterday, we had a problem with our account and I was on hold for 45 min before being cut off at second in line. I called back and was in 4th place for 30 min. FInally had to purchase more credits to send a message, although our account showed we had enough. Today I called back and spent 50 min on hold before being cut off again. I understand volume is high right now, but very disappointing when you can't get the answers you need.