I got "mugged" w/ 2nd update
Like other reviewers, we saw the beautiful pictures of mugs and the descriptions - "carved from jasper or ... agate" and ordered. The mugs we received are poorly painted, cast plastic and still stink of off-gassing from the polymer cure. There are gaps between the metal inserts and the shell that would make these hard to keep clean and sanitary if one could use them for beverages. Instructions on the web page say to click on the order for return instructions, but there is no link to returns from the order. I emailed Kelansu for return instructions and received a response from 'Mary', including the offer of a 15% credit for me to just to keep the mugs. Although the email noted the return process in detail and the importance of shipping returns to their returns address, no address was noted in the email. I replied to the email, requesting the returns address. We'll see how this goes. UPDATE 1/1/2025: I received the return address - in China - and an increased offer of 20%. Checking the postal rates, it looked like return shipping would cost $80-$100. Since the vendor wanted me to pay $80+ to return a product different from the one I ordered, I instead filed a charge dispute with my card issuer. For now, I have a credit. We'll see how Kelansu responds, but they have until sometime in February. --Update 2/14/2025-- Based on vendor's response, my card issuer reversed my credit, but gave me a chance to respond. I detailed the experience with comparison photos of what I received vs. the product descriptions on the web site. After reviewing my info with the vendor, the card issuer reversed their decision and made the credit to my account permanent. I'm only out my time and trouble - I do still have some trashy plastic mugs to dispose of BTW, these items, with identical photos and mostly identical descriptions, are offered on a number of other web sites, including Amazon.