Dr. Brame very terrible customer service and unfriendly people working for this company
This is Dr. Brame, I have written severL REVIEWS concerning the very, very bad service that I have received. From reading these postings, I am not the only one! My contact with this company started around 10 July 2019, seeking to obtain warranty coverage for my mother's vehicle, 2008 BMW, after speaking with Jesse (no last name), I told him that I was not sure exactly what my mother had done and he assured me that we could lock in this price and if things changed, then we can just have the policy cancelled. they billed my card for $2000 and 30 minutes later I started trying to get my money returned to my account. After several hundred calls, and finally contact with Aaron Lynch (sale manager) and countless times he told me the check was/is in the mail.. I ha e been lied to, hung up on, plaid on hold for hours, etc. Of course, I tried to get my bank to reverse the charges, however, because of the time between the deduction and my contact with the bank .. it exceeded the time limit. I am not please as I can see that many are not pleased. I can also see the the PAAG is currently involved and my prayer is that this company will no longer be in a position to take advantage of anyone ever again, and that full restitution should be made to all involved. Dr. Brame