SO VERY DISAPPOINTED. I recently signed up with Purple…
I recently signed up with Purple Carrot. I buy the prepared meals. Because I am new to their program, I didn't know you had to cancel your order by a certain date, and if not you will be sent whatever meals that they choose for you, and YOU WILL STILL BE CHARGED. You can't cancel the order, and you can't cancel the delivery. Even after I explained to them that I would be out of town with no one to retrieve the unwanted box for me, they wouldn't bulge. They indicated that they have their procedures in place and they are concrete, and there is no understanding for the customer...NONE. They did offer to give me a partial credit to be used on my next order, but made it clear that they would never do that again. People are starving, literally, but they rather deliver food that they know will sit on my porch for days until I return home, and eventually go in the garbage!! And to make me waste my hard earned money to pay for food that I will not eat!! Senseless!! Stupid!! Inconsiderate!! POOR CUSTOMER SERVICE and POOR COMPANY PROCEDURE!! And by the way, the food is not the greatest..Lacks flavor..