DO NOT ORDER FROM THIS COMPANY!! RUN DON"T WALK!! RIPOFF!!
DO NOT ORDER FROM THIS COMPANY!!! MERCHANDISE IS A CROCK AND THEY WON'T RETURN YOUR MONEY! If I could give no stars I would. Placed an order that took over 1 month to receive. (Chinese New Year excuse) Tried to cancel order but could not. When order arrived all merchandise is poorly made, and material will fall apart as soon as its washed. Upon telling Rosegal I wanted to return merchandise and to please give me an RMA (Return Merchandise Number) as well as the address to return it all, their only response has been to "send them pictures". When I told them there was too much merch they still responded with send us pictures. After trying to deal with 2 other companies named CALLABUY (never received this order from Feb 22, 2020, and CHICSHES I found that these 2 companies have the same exact wording and website as Rosegal. Having the same problem with trying to get an address to return all merchandise. With Chicshes I sent pictures, but they are refusing to return my money or provide an RMA or address. They say to submit a ticket to them, but their responses are generic, and it doesn't help. All of these companies show on my bank account as "OrderPlus International" or "growing". I think most of the good reviews on here must be from the company itself. Look at the wording carefully, please. The language barrier is a fright. They don't understand anything you try to tell them. They are placing responses to reviews that are trying to make them out to be in the positive, but it is EXACTLY the opposite! They think we will give up and let them keep our money, but I will be fighting this everywhere I can! Don't order from this company if you want quality, good customer service, and help with your order. It will not happen. You might as well just send them the money. btw I still don't have an address for them. They refuse to give it and don't post it on their website. The merch is sent thru Ontario Airport DHL. For me their (Rosegal) response will probably be they don't have any record of my order. I will gladly provide anyone with copies of my orders. For all 3 "companies"! 3/27/2020 3:17PM Response to company's (Rosegal) response to my complaint: (via "ticket" on their site) Rosegal did not respond to any of the issues mentioned except to say that they would refund my money AFTER I return all items, and that they would refund the return postage, but ONLY if I would "close the case". I refused and told them the case would be closed after they refund my money, and refund the cost of the return shipping. They reiterated their clothing goes thru rigorous testing. I find that hard to believe. Again I asked for the return shipping address, but received nothing. My response: At 03/28/2020 06:07:17 CST I appreciate your offer to refund the return shipping fee. I will accept your offer. I am assuming you want me to get the cost of shipping, and send it to you, after I have returned it? I will use this response from you as proof of your offer to refund the cost of return shipping. Please provide the return address. As far as closing the case, I apologize but I am unable to close this case until the items have been returned, and I am reimbursed for the return shipping fee as well as receiving the original cost of the items for a total of $__, plus the cost of returning the items. Again, please provide the return address and I will return all of the items for reimbursement and then close the case. Thank you Their response: Rosegal Customer Support At 03/28/2020 02:15:32 CST Thank you for your reply. We would like to again apologize for any inconvenience caused with your order from ROSEGAL.com. If the CASE is opened, we are unable to apply for an RMA form due to system limitation. Please rest assured that we will do our best to resolve this issue to your satisfaction. Thank you for your understanding. Best regards, ROSEGAL Customer Service My response: At 04/05/2020 05:20:32 CST Then please provide me with an address where I might return all of this merchandise. Thank you Rosegal response again: Rosegal Customer Support At 04/05/2020 02:48:39 CST Thank you for your message. We noticed that the dispute you opened is still being processed, please understand that if the dispute is not closed, we cannot apply for RMA in the system and send you the address. Therefore, we suggest that you contact paypal to close the dispute before we can proceed. Thank you for your kind understanding. Best regards, ROSEGAL Customer Service My response: I would just like to get these back to you. I don't understand why you cannot give me an address. Paypal has responded too much time has elapsed. PLEASE don't purchase from this company they are a ripoff!