PAYMENT TAKEN AND NO DELIVERY
I ordered Butterluxe leggings direct from website - not cheap - thought it was taking a long time so I went into my confirmation email and tried to track - said that they were still waiting for tracking information to be uploaded. I waited a couple more days and then contacted CRZ direct. They said that the order had been delivered on 7th July into the letterbox. It definitely had NOT been delivered to me. I asked them to look into it. They said that AMAZON LOGISTICS had delivered to my letterbox and they were not going to give any compensation - end of email. I said that I was CRZ customer NOT Amazon Logistics customer and that they had a duty of care to me as their customer to provide the goods that I had paid for or a refund - I actually don't want the money back but I do want the leggings. There is just no customer service, no way of proving which letterbox these were delivered to because they say they don't take photos or ask for signatures. AVOID AVOID AVOID. I don't know where I stand now - I don't want them delivered to the wrong address again - very very very poor - can't believe they can get away with it. Rogue Traders here I come!