No bike, no money, definitely 1 star.
I can't rate the bike as I never received one. Because of 'mysterious' reasons DPD could not deliver the package to my home. The track and trace tells me the package was returned because it was to heavy. While samebike tells me my adres is incorrect (I doubled checked, its not). Anyway, I know samebike can't really help the problems DPD creates. What samebike can control is how they handle situations like this. At the moment I don't have the bike, and they don't want to give my money back before DPD delivers them the package in return, which I can't control and is not my responsibility. DPD just tells me the package is 'stuck' and I need to get in touch with samebike. No bike, no money, definitely 1 star.