Be very cautious, if you put a hold or cancel double check it every day.
I had worked with customer service to place a hold on my account but for some reason it never went through. Even though I responded to the doctor and said I did not want to renew my prescription they push the order through within hours and charged me. When I called to customer service they said they couldn't stop the charge or the order but that this was common and what they could do was remove my form of payment so that it wouldn't happen again. So I ended up paying for another month even though I thought I had canceled my subscription but their system didn't push it through correctly. Additionally, I worked with my credit card company to have this charge reversed and Eden fought it all the way so in the end I still had to pay. When I went online to see what others were experiencing I see that this is not just me. Lack of timely response from the Dr as well as being charged after trying to place a hold or cancel an order is something that appears to be happening to others as well.