We were very INITIALLY happy with the…
We were very INITIALLY happy with the ITALO train from Rome to Naples, Italy. YOUR WEB SITE WAS EASY AND MET OUR NEEDS. HOWEVER, WE ARE GIVING YOU A 2 STARS AS THE TRAIN NEVER WAS AVAILABLE ON THAT EVENING FROM NAPLES TO ROME. THERE WERE NO INDICATION OF A TIME OR WHICH TRAIN ON THE BOARD. WE WERE THERE 1 HR EARLY. NO ONE WAS PRESENT IN ANY OFFICE AT ITALO. NO ONE ELSE COULD GIVE US INFORMATION AS ALL OTHER COMPANIES WERE ALL STATING "IT IS NOT OUR COMPANY ETC".NOONE WOULD HELP THEREFORE, WE ARE ASKING FOR A REFUND FOR OUR NAPLES TO ROME TRIP. WE AHD TO PAY $150 TO GET INTO ANOTHER TRAIN TO TAKE US BACK TO ROME.