Worst Kroger Pharmacy ever!
This has got to be the worst Kroger Pharmacy ever. I have been trying to move my prescriptions over to this new store since they opened in November. They still haven't gotten it right and recently they really screwed me. After at least 3 tries, I got most of my scripts moved over and successfully filled one or two of them. Now comes the disappointment..... I talked to them, in person, on 12/29 about refilling a couple of my more expensive scripts before the year end because my insurance was changing and my new insurance did not cover the cost. The person at the counter, black hair and middle aged, said that she would take care of it and they would be ready on 12/31. I called them on 12/31 to make sure they were ready and I talked to "Penny" who said they were not and she began to slam the other staff person and said she didn't know what she was talking about. In spite of that, she said I could pick them up on 1/2/2026 and that she would bill them on 12/31 to my insurance. This sounded good until I went to pick them up today, 1/2/2026 and she tells me that she did fill them because they only had 60 and the prescription was for 90. Of course she failed to call me before today and had no excuse for not doing it other then she really didn't care. My guess is that she wanted to go home on the 31st for new years eve and didn't take care of her business and my prescriptions. Because of her negligence, I will now have a bill for over $2k for medication that I could have received for $0.00...... So from my point of view, this Kroger Pharmacy is unreliable and they don't have any idea of what they are doing. One person says one thing and another says something totally different and even berates to other employee. The make up stuff just to appease you and then never follow through with what they tell you. Unfortunately I lose big and now will change to yet another pharmacy.