Won't order anymore unless exchange/refund process changes
Placed an order January 2nd of this year, and didn't like a couple of items in the order. Reached out for a refund, but they want you to select replacements. I received one REPLACEMENT item, but not the other, which still hasn't arrived despite texts to their customer service. To be honest, the products I kept were really nice; I just wish they would have an honest exchange/refund process as they now owe me for the one item they won't take back or refund, and no replacement is in sight here after this back and forth. As of now, they have lost me as a customer. DO BETTER WITH EXCHANGES AND REFUNDS, FUTARIO - AND I WILL BUY FROM YOU!