China Eastern Airline Policy is above the Australian Government Order!
I bought the ticket on 14/03/2020 for my mum travelling back to China on 01/04/2020 on China Eastern Airlines MU562 flight. In the evening of 24/03/2020, PM Scott Morrison announced travel restrictions on Australian Citizens and Australia Permanent Residents from 12pm on 25/03/2020. Once I knew the news, I started to contact Trip.com and China Eastern Airlines, to try to get my mum’s ticket refunded. I even made multiple international phones to call China Eastern Airlines, try to get the ticket refund in full, as it is not my fault to cancel the trip for my mum. China Eastern Airlines staffs repeatedly told me it is not their problem, and their company doesn’t have the policy to provide the full refund due to corona virus special circumstances. One of its supervisor (staff #711018) even told me on the phone that my mum can leave Australia, as long as she is willing to give up her Australian Permanent Residency visa, therefore it is not their problem, and won’t offer the refund in full. My mum is almost 70 years old, I am her only carer. We definitely need to keep my mum’s permanent residency Visa, therefore it is mission impossible for mum to travel on that flight. It is Australian Government Travel Restriction order! China Eastern Airlines has put its policy above Australian Government order! What a shameless response I got from the Airline!