Unreachable Chat service / Arbitrary Classification
In summary, their 24/7 Chat service is utterly useless wasting hours of your time waiting to connect to agent only to be fed with " No agent available please try again later". On vPOST USA, classification of items is arbitrary without any recourse for customer to rectify or clarify. Customer in the end will suffer more cost to either return the item or seek 3rd party courier. My terrible experience with vPOST started when i send a refurbished Laptop bought ebay to vPOST USA. I have checked on vPost site prior to purchase that it is possible to ship laptop so long it is installed and 1 laptop per package. On arrival, the laptop was classified as ion-battery and placed as "Restricted/Damaged". Obviously alarmed as a customer, i tried to contact vPOST online chat support which by itself is a game of chance. After waiting in queue for 30mins to get to number 1 in queue only to be greeted with "no agent available please try again later", rinse and repeat this with different browsers on the assumption that issue could be the default browser that i am using. Results are the same, hours lost, anger and frustration building up. After getting through on chat, I was dragged through a drama, first the item is ion battery followed by item has been delivered and then item is not allowed to ship. Eventually i got a call from their customer representative, I was told that there is no way to customer to submit documentation for recourse with the dispute in item classification. Whatever the warehouse in US decides is final. At this moment of writing it has been 4 hours lost while trying to contact vPOST online chat......"Status: Canceled There are no agents available to chat with you right now. Please try again later." So to all potential customers please be aware. Update: 22/04/20 The manner in the restrictions are described in the link in your reply were unclear and subjected to interpretation. I am not sure how reaching out to Vpost would change the atrocious and frustrating experience getting connected to an agent on the 24/7 chat nor alleviate the my problem. As for shipping the items, it might as well pay the merchant the full price to ship direct rather then take a chance with Vpost.