Very unsatisfied
I ordered 4 items: - a dress that was advertised as 100% cotton blend but the tag inside said 100 polyester - and it felt like it. Awful synthetic fabric. - a top that had an obvious faded fold line mark right across the front and the back I'd say from the bolt of folded fabric it was cut from. - a pair of shorts that look nothing like the website product photo. Colour wrong and style wrong. Supposed to be 95% cotton/5% nylon but no labels the inside to verify this. - a pair of cropped 'linen blend' pants. If they are linen I'll eat my hat!!! Same fabric as the shorts - dubious composition. I'll be unpicking the visible white cotton trim and replacing it with the same colour as the fabric. Again, no label inside. The workmanship on all items is dreadful. I am returning 3 items. I have emailed them, stating that I wanted to return 2 of the items. I am awaiting a reply but it is Christmas so I'm not holding my breath. Update: Here's the email I received in response to my request for a refund: Hi dear customer, I hope you're going well. According to our company policy, the full refund(not include the shipping fee) will be transferred only when the parcel has been received and checked clearly. Hope us could have a best way to deal with the order As mentioned on the [return policy], buyer should bear the return shipping fee Would it be possible we reach a compensation agreement? Our warehouse is located in Shajing, Baoan, Shenzhen, Guangdong Province, China, Considering to the freight might be high We can give you 20% refund of this order and you don't need to return the items. What do you think of it? If this fine for you,we will refund it to you paypal. Looking forward to your reply. Best regards, Emily What a joke!!!