Useful product, with better support than I expected!
I purchased an 'ArtiDiag800 BT' about 11 months ago and found the tool to be both useful and easy to use. I recently had to contact technical support due a likely battery fault. After I'd sent 'Jane' in the technical support department a video of the device misbehaving, an RMA/exchange was agreed, with me needing to return the device so it could be replaced. The replacement device arrived without issue and frankly, looked brand new. Crucially, the replacement device works correctly. Overall I'd recommend the device and I'm comfortable considering other Topdon devices e.g. jump packs etc. NOTE: To avoid confusion, there is Topdon.com (which is basically Topdon China i.e. the parent group) and topdondiagnostics.co.uk, which is the UK variant. Each sells there own product lines, so topdondiagnostics.co.uk don't have anything to do with devices such as my 'ArtiDiag800 BT' because it essentially not their device.