Update: Still Waiting for Customer Service to Contact Me
Thank you for your response, Ariana. You mentioned last night that Trip.com would review my complaint and contact me directly. However, I have still not received any communication or update. While I appreciate your apology, an apology alone does not resolve my complaint. I am still waiting for a proper explanation and a satisfactory resolution regarding my refund request. I would appreciate it if Trip.com could follow through on its commitment and contact me with a clear update rather than leaving me waiting. I hope this matter can be resolved promptly and professionally.