From bad to GREAT!
I previously had an issue with my initial product being delivered trashed and the unit was missing parts and paperwork. After reaching out to the manufacturer the company came through big time! To be completely honest my first point of contact was not 100% helpful, but after I got in touch with a main person with customer service she was 5 stars all the way. The company listened to my complaint and noted my issues. After sending in pictures to show what I received (not the manufacturer’s fault) the company started the replacement process. It took a little over a week, but I received a brand new (undamaged) unit. I am very pleased with Turbro customer service and the outcome I received. THANK YOU!!