Frequently lost in the mail
I’ve ordered a few rugs from rugs.com. This is the second time that my rug has gotten “lost in the mail.” The problem is rugs.com. does nothing about it. The rug just stays lost in limbo with no update or status. It just doesn’t show up. I have to call several times to get customer service to “investigate.” Then two months later I receive my product with no discount or money back. It’s just not worth it. Order a discount rug somewhere else.