Customer Service Issues
I am not familiar with replacing a screen so I sent photos of the door frame with a metric ruler against the spliner gap and a side view of the spliner needing replacement against the metric ruler. Metro said they could not help me because they do not respond to photos with rulers. It's not as if you're going to get sued for medical malpractice- it's a SCREEN. If you make a mistake then I'll exchange it. Why does this have to be unnecessarily complicated?