Slow Response, lack of interest in my project
I was looking to add a glass and metal rail system to my small home project of duplexing my apartment with the basement. Called up Viewrail based on a friend’s recommendation. Good response time to request a quote. I gave Damon my dimensions and what I was looking for. He got back to me with a quote a bit higher than I was thinking it should cost. I asked him a couple questions via text and that’s where it ended. No “I’ll get back to you” or “let me work on that”. Just no response. After 3 days of no contact, I called another company, that came back with, not only a lower quote, drove a rep to my home to discuss my options with installation as well vs. Viewrail’s install it yourself cost.