Received a scale that won’t adjust to…
Update after receiving a refund: after submitting a low review, Lance reached out to explain that he was waiting for the manufacturer to get back to him about my issue. When I pointed out that I couldn’t use this scale no matter what they said, he agreed to refund the price and sent me a free return shipping label. They even refunded the $67 that I spent for expedited shipping because one of their sales associates had recommended the scale as appropriate for my need. So I have upgraded their review here. Still think it’s a problem that they don’t know anything about the products that they sell but in the end, I did get all of my money back. Received a scale that won’t adjust to zero. Spoke with Lance in customer service I think two weeks ago. He asked for pictures so he could talk to the manufacturer. I believe I sent those by email a week ago. Still no answer from anybody. I paid an extra $67 to have this sent fast because I really needed it right away. Not at all happy with lack of responsiveness. Still waiting around to talk to someone about getting my money back and returning the scale.