TERRIBLE CUSTOMER SERVICE!!!!
I placed an order on the 9/7/22 for a home cavitation device but because I was evaluating 2 devices, I ordered the wrong item. I immediately contacted customer service via the Live Chat and explained the problem and asked them to stop processing the order and to change the item as I’d ordered the wrong one. The payment using their 2022 code remained unchanged so it should have been a simple swap. It’s been 11hrs and I’m still waiting on a reply to my emails and no agent has come forth on their LIVE CHAT and offered ANY assistance. I’ve emailed sales and my email bounced back. I’ve emailed marketing and no response. I’ve accessed the LIVE CHAT 4 TIMES today and I can’t get one agent to assist me. I don’t know how there are reviews citing ‘excellent customer service’ because my experience has been worse than disappointing. I’m now at a loss what to do? :(