Difficulty in getting my refund - Have not received it yet
Difficulty in getting my refund. Here is my conversation with Nui from Traveloka. Dear Nui, 1. Initial Batik Air Booking (Booking ID: 1393405074): Based on system data, the initial booking was issued for the Jakarta (CGK) to Medan (KNO) route on September 19, 2026, at 07:00 WIB. Our system records do not show any official schedule change notification from Batik Air for this initial flight. Response: While I acknowledge that your system records show the 07:00 departure and no official schedule change notification, I am certain I originally selected the 16:30 flight. Since the 07:00 flight was unsuitable for me, I subsequently rescheduled it to 16:30. 2. Independent Schedule Change (Booking ID: 1393409588): The rescheduling to the 16:30 WIB flight was a self-initiated reschedule processed through the system at the passenger's request, with payment for the fare difference. Response: This is correct; this was my own self-initiated rescheduling for which I paid the extra fare difference. 2A. Subsequent Lion Air Schedule Change & Refund Request Shortly after this rescheduling, I received an SMS (I believe from Lion Air) stating that my booking (SZDAWC) had been rescheduled to 19:00. The message noted that I could either accept the change or request a refund. I chose to request a refund. Please refer to the attached documentation. I have also attached the refund booking confirmation from Lion Air (Booking ID: GHCBXP), which appears to contain an error, along with my payment receipt to Traveloka (highlighted in red). 3. 19:15 WIB Flight (Booking ID: 1393618082): Based on the ticket you attached, the 19:15 WIB departure was a new ticket booking with Garuda Indonesia (GA-196), and not a result of a schedule change from Batik Air. Response: This is correct. Due to my disappointment with Batik Air and Lion Air, I independently booked a new flight with Garuda Indonesia at 19:15 to ensure reliable timing. Conclusion Please rectify this issue and process my refund of $364.81, as shown in the Refund Request Confirmation for booking reference SZDAWC (which was processed through Lion Air, not Batik Air). I have also attached supporting documents about this. Someone please HELP!!!