Terrible Customer Service
I placed an order with this company and paid for 2-4 business day shipping. I received a tracking number within that time frame that indicated information about my order had been received. However, I got to business day 8 and the shipping carrier had not indicated they received my physical order from VapeZone. I contacted VapeZone’s customer service requesting assistance and I advised I would dispute the charge if the issue was not addressed and my order wasn’t sent. I received an unprofessional, snarky email that did not address my inquiry about the shipping issue. I eventually got an explanation for the shipping delay after contacting them for a third time and my order shipped on the 10th business day. I did not receive an apology for the horrible customer service experience I received. The product pricing was great. However I paid over $20 for 2-4 business day shipping that I did not receive. It’s unfortunate that I would not recommend this company unless you enjoy terrible customer service and shotty explanations for rude emails.