Terrible Company
Terrible company with awful customer service! I started working on my courses last summer and I was on the last course. Then in March they decided to completely change their website without warning. I couldn't get in for several days and then they had to reset my information so I could get in once the new site was up. All of my work was gone! I wrote to them and they restored some of it but did not put me back to where I was and the two study courses I had available before are not there at all. I would have completed my final two chapters and the final if I had known they were planning this. It is not okay to set a student back because you don't have it together. And I hate the new site! It is slow and the chapter tests are done one question at a time now. Just completely different than what I was used to. I want my money back but the only response I received was not kind or understanding or helpful in any way. It just said to give them time to set everything back to how it was. So I waited a month and just logged in now, nothing has changed. Update: Just received the response from Train Agents and I have two comments to add. One, it is their responsibility to know where their students were, not our responsibility to tell them where we think we were. Your new set up is completely different and all I can tell you is I had two chapters left on the last course before the change but, before the change, the final course had 27 chapters and now it only has 17 if I remember right. Second, you have not sent any email, I even checked junk, but sounds good. I will reach out but I don’t expect a good result because clearly you are not ready to take any responsibility.