Emails to nowhere and confused customer service agents
I applied for forbearance of my student loan due to medical bills arising from a NICU stay. I provided all documentation and budget as requested. They took nearly a month to respond. They asked for a paystub from me, which I don’t have due to being a stay at home mom. I told them that via email, twice, and also through a phone call asking to verify if they needed documentation of my stay at home status. They ignored my emails and the service agent seemed just as confused as I was, and not helpful in the situation. I provided my husbands stubs to document what income I was living off of. They then denied my application saying it was incomplete. Would not have been a problem if they would have been in touch with me BEFOREHAND to simply answer my questions and let me know what they needed. They ignored my email. When I again wrote an email to complain, they ignored it as well. I am now back to square one to submit a forbearance request and wait an entire month for it to process. Funny that their reply is to contact them, as if I haven’t already tried that multiple times. Lol. Thanks I’m not in the mood to talk to a disinterested employee or write another email to nowhere. Did a robot write that? I think the customer service at this place is run by an AI.