FIRE HAZARD!
I purchased a tattoo machine from Dragonhawk, and within a very short time of use, it began smoking and was deemed unsafe by the on-duty fire warden in my building, who had to remove it for safety reasons. I contacted Dragonhawk immediately with full details of the incident. Instead of addressing the clear safety risk and arranging a refund or replacement, the company repeatedly demanded impossible “evidence,” such as call records with the fire department (which were never involved). Despite several emails and explanations, the issue remains unresolved. I’m extremely disappointed in the lack of accountability, customer care, and product-safety follow-up. A company supplying electrical equipment that poses a fire hazard should take these reports seriously and act responsibly. I would urge anyone considering purchasing from this brand to exercise caution and ensure that all safety and quality certifications are verified before buying.