Most avoidable, cannot resolve defect {flagship s5)
Had 5 stars review from me but in most recent arrangement there retailor's has left an ashen and sour taste in my mouth. I bought F2 as in last review and was very impressed then I bought my wife the X again happy as can be I then felt the confidence to buy the S5 and 3 days into using the awesome phone the screen goes black, everything still worked never dropped never cracked , no liquid damage whatsoever. LO AND BEHOLD umidigi states that all issues phone related are to be taken up with retailor, so I took videos and pictures emailed the corresponding ppl and have been left hanging and waiting for an answer when they finally did they asked for videos and images, already sending them I once again reiterated my claim and they once again escalated my claim 3x escalated wondering how many levels an escalation can possibly have and have not received an email once since. Because they have out there retailor as only course if action I have no choice but to review umidigi itself as that is there image and showroom represented by these retailor's,I feel it's a way to avoid responsibility for any manufacturing defect or mistakes, ordering the phone cost me the product value and then Custom Charge at boarder + 3 months of waiting, the video shows indefinitely a perfect working phone on a black screen to the degree I was told it would be resolved and now I have the world's most beautiful paperweight. It would take close to a year with pandemic state to send and wait for a return. This is most unfair ecspecially for a flag ship phone.