Not happy with Agoda
We have made our first booking through AGODA for Hotel Astoria Genova, however, our flight has been cancelled by the airline and we are unable to make suitable arrangements to make our trip happen. Agoda will not refund us after we have provided proof. We did make other hotel bookings through Booking.com with a no Refund option, however, Booking.com and the hotels were very understanding and gave us a full refund